Woodside Lodge, Hexham, Northumberland : Holiday Information
Making a Booking
Our prices and availability can be viewed on-line and bookings can be made on-line, with payment made thereafter by BACS or cheque. Your booking will be held provisionally for four days to allow time for your payment to be received. All bookings are subject to final confirmation by us.
Payment and Deposit
All bookings are subject to written confirmation. A deposit is payable at the time of booking of 25% of the total rent, and we will confirm in writing once this has been received. If for any reason you have to cancel your holiday more than eight weeks prior to your arrival date, you may be liable for the deposit unless we are able to re-let the Lodge. If you cancel less than eight weeks prior to arrival, you may be liable for the whole cost. We will in any event endeavour to re-let the Lodge and if successful we will make a full refund less an administration charge of £25. If for any reason we are unable to accept the booking, the deposit will be refunded.
The full balance is due eight weeks before your arrival date: if this is not received on time, we reserve the right to cancel the holiday and the deposit will be lost.
If booking less than eight weeks prior to your arrival date, the full rent is due immediately, either by BACS or cheque.
Our prices are quoted in Pounds sterling. The rent is fully inclusive of central heating, electricity, bed linen, duvets, towels (one bath sheet and one hand towel per person), and tea towels. We do not provide beach towels or cot linen, so please bring your own.
Arrival and Departure
On the day of your arrival, the Lodge will be available from 4.00 pm. If you expect to arrive late, please let us know so that we can arrange entry. On the day of departure, please vacate the Lodge by 10.00 am.
Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property is two adults and one infant
Cots and High Chairs
We will provide a travel cot and/or high chair on request. However, please bring your own cot linen.
We regret that pets are not permitted, with the exception of trained assistance dogs
We can provide grab rails, a raised lavatory seat and a shower chair, if required. Please advise when booking.
For the comfort of all our guests, smoking is not permitted
For security purposes we have CCTV cameras on the perimeter of the property and on the parking area. The images are deleted after 30 days. You can request to view them at any time.
Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract. If for any reason you have to cancel your holiday, more than eight weeks prior to your arrival date, you may be liable for the deposit unless we are able to re-let the Lodge. If you cancel less than eight weeks prior to arrival, you may be liable for the whole cost. We will in any event endeavour to re-let the Lodge and if successful we will make a full refund less an administration charge of £25. If for any reason we are unable to accept the booking, the deposit will be refunded. Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid may be non-refundable.
If you need to cancel, please contact us immediately and confirm it in writing.
We therefore strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation.
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.
Inspection and Maintenance
We or our representatives shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.
Damages and Breakages
We are very proud of Woodside Lodge and expect our guests to treat it as if it were their own home. Please take good care of it, and on your departure we would be pleased if you could leave it in a neat and tidy fashion. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if we consider that the damage or breakage is significant. Please report any damage or breakages as soon as they occur.
Please report without delay any defects in the property or any breakdown of equipment or appliances, so that we can make arrangements for repair or replacement as soon as possible.
We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with us. Under no circumstances shall our liability to you exceed the amount paid by you to us.
We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content, including prices, is subject to change without notice.
All personal information collected through the forms in this website will be used only for the purpose intended, eg to answer an enquiry or to process a holiday booking. Personal information will not be retained for longer than is necessary to satisfy the enquiry or booking made. We never retain payment information, nor share your details with any third parties
In the case of our mailing list, we will retain the information supplied by you for the purpose of periodically informing you by email of any news, special offers, cancellations or last minute availability. We never share your information with any other third parties. We will remove your details from our mailing list on request.
Our website also employs cookies for the purpose of generating access statistics. These provide us with general information about how our website is used. However, no personal information that would enable us to identify individuals is either obtained or stored in these cookies and they are deleted automatically within 24 hours.
Cookies are often used to track a user's browsing history for the purpose of targeted advertising. This website does not set any cookies of this type.
Should you wish to disable cookies, please refer to your browser's Help function. Please note, however, that disabling cookies will affect your ability to use this website, as the on-line booking system will not operate without them. Many websites will not run correctly with cookies disabled, especially ones that require you to log in or that offer any form of checkout or booking process, as cookies are usually needed to keep track of individual transactions.
Links to external websites are provided as a service to our users, eg where they contain information that may be of either general or specific interest to persons planning a self catering cottage holiday. However, we are not responsible for the content, views, or accuracy of information on external websites.
Data gathered during the course of this booking may be held on computer.
When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.